Due to an issue with email passwords that are easy to crack some
of our customers received an email asking them to change their password.
If you did receive a message it is a REAL request to change your password
and you will NEED to change your password
before December 8, 2012 or you
WILL NOT BE ABLE TO ACCESS YOUR E-MAIL !
To change your password you need to know your existing passsword and open
a web browser and go to the website of http://webmail.maui.net
and enter in your current username and password. Your username is what is before
the "@maui.net" in your e-mail address so for example if your e-mail is
email@example.com, your username is "johndoe". When entering your password, it
will apear as dots. Please note that passwords are CaSe SeNsiTivE so be sure you do
not have the caps lock on.
Step 2: Switch to "classic" webmail mode.
NOTE: You may already be in "classic" mode in which case please go onto the next step (step 3).
Maui Global Communications Corp has 2 webmail interfaces, a "classic"
interface and a "Rich Web Mail" Interface. You may already be in
the "classic" interface. If your webmail interface does not look like the
screen above, you are to skip to the next step. If you are in the "Rich Web Mail" Interface
click on the link that reads "classic" on the top right part of the screen
to go to the classic interface.
Step 3: Select "Options" from the left navigation menu
The navigation bar on the left has a "options" button. Click on this button.
Step 4: Select "password" from the list of options
There are several options listed on the preferences page,
Step 5: Enter in your new password and new password question.
The password reset will ask you for 5 input questions:
1) Enter your Old password: ( this is your current password ) enter it here
2) Choose a new password: enter in a new password HOWEVER the new password MUST
follow the following rules:
Password MUST NOT contain a *
Example good passwords:
- Password MUST contain a lower case AND a UPPER case letter
- Password MUST contain a number ( 1 2 3 4 56 7 8 9)
- Password MUST contain one of these symbols: @ ! # % . $ ^ ( ) _ - +
- Password MUST be over 8 characters long
- Password MUST NOT contain any spaces
Example BAD passwords:
password12234 (Does not contain a UPPER case letter)
!WERTYUI!! (Does not contain a lower case letter)
1Q2w3E4r (Does not contain a symbol letter @ ! # % . $ ^ ( ) _ - + )
Ab!at (is not 8 characters long )
3) Enter in a password question:
This can be ANY question that you would like to use in case you forget
your password you must also provide the answer for example :
What is your Mother's Maiden Name? :
What year were you married? :
What is your favorite color? :
Step 6: update the password on your mail client
All mail clients such as Outlook Express, Thunderbird,
Mac Mail, iphone, ipads will all detect the first time you
open them after you have changed your password, that your password
has changed and needs to be updated on your mail client. Most
Mail Clients will make this very easy for you by simply prompting you
for your new password the first time you open the mail client program
This will be a simple input box
with your password in it already with dots for the password letters
remove all of the dots for your password and simply enter in your
For example, here is what Thunderbird's prompt for a new password will look
Some Mail clients such as iphones are a little more involved in
changing your password. Below is an example of changing your
password using a iphone . 1 The phone will prompt you that
the password is not correct and direct you to the settings page
Click on "settings" NOT the "OK" button 2>
on the settings page locate and change the password
again. Remove all the dots that were letters of the old password
and type in the new password 3 You will also need to change
the password for the outgoing mail server. Select "Primary server:
smtp.maui.net" and then locate on that page the password
and remove all the dots for this password and enter in the new password.
If you have any other questions about changing your password
please feel free to call our tech support at 875-2535 option 5